Can I return something I’ve purchased?

We are happy to offer a store credit, exchange, or refund on an item you’ve purchased from us – simply contact us within 90 days of your order date.

Change of Mind: If you’ve had a change of heart about an item you have ordered, we’ll need to receive it back to us unopened and unused, in the original packaging within 90 days. Cost of return is responsibility of the customer.

Faulty Item: If the item you have received is faulty, please contact us with a detailed description of the product fault and a photo and one of our team will be in contact to arrange a replacement.

Allergy Return: In the rare instance you’ve had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately. Please complete the return form and one of our team will be in contact to arrange a solution.  Allergy returns must be less than 20% used upon arrival back with us.

Incorrect Item/Damaged on Arrival: If you have received an item that isn’t what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery. Please don’t dispose of the item as it will need to be sent back to us!


1. Get in touch

To request a return, please fill out the returns form below.

Please ensure this form is submitted before sending your item back to us – it makes the process a lot easier.

2. We’ll get back to you

One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.

3. Pack & Send

Pack up your item carefully, so it reaches us safely. You can re-use your Hux Beauty packaging, or a similar sized box if you no longer have it. Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.Drop the parcel off at your local Australia Post.

4. Then what happens?

Returns from metro areas usually arrive to us within 7 business days, and can be longer from regional or remote areas. We will process your replacement, refund or store credit within 2 business days of your return arriving back to us.

We’ll be in touch as soon as your return is complete.